Returns, Exchanges & Refund Policy

Returns, Exchanges & Refund Policy

We want you to love every Shivom Bliss purchase. If you’re not fully satisfied, we’re here to help.

Returns

• You may return eligible items within 14 days of delivery for a full refund or exchange.

• To qualify, items must be unused, in original condition, and in original packaging.

• To initiate a return, email us at anjali@shivombliss.com with your order number and reason for return. We’ll reply with easy instructions and a shipping label if eligible.

• Non-returnable items:

  • Custom/personalized pieces

  • Gift cards

  • Items marked final sale

Exchanges

• If your item arrives damaged or defective, contact us within 7 days of delivery with photos and details.

• We will happily exchange the item or offer store credit.

• For size, color, or style exchanges (if applicable), contact us to confirm stock availability before returning the original item.

Refunds

• Once we receive and inspect your return, we’ll email you about your refund status.

• If approved, your refund will be processed back to your original payment method within 7 business days.

• Shipping costs are non-refundable except in cases of defective or wrong items.

• If you haven’t received your refund after confirmation, allow your bank or credit card company additional time to post the refund.

Return Shipping

• Original shipping charges are non-refundable.

• For defective/damaged/incorrect items, Shivom Bliss will cover return shipping costs.

• For all other returns, the customer is responsible for return shipping.

Your Rights (US & NJ law)

• This policy complies with New Jersey state regulations and your full rights under U.S. federal e-commerce law remain protected.

• Nothing in this policy affects your statutory rights.

Questions?
Contact us at anjali@shivombliss.com for help with returns, exchanges, or any concerns.